Last updated: July 12, 2026
Dearly Song ("Dearly Song," "we," "us," or "our") operates this store and website, including all related content, features, tools, products, and services (the "Services"). Dearly Song is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us. Please read it carefully. By using the Services, you acknowledge that you have read and understood this Privacy Policy.
Personal information we collect
Depending on how you interact with the Services, we may collect or process:
- Contact details such as your name and email address.
- Order and song details including the information you enter to create your song, such as the recipient's name, the occasion, and the personal memories, messages, and other details you choose to share.
- Financial information such as payment card and transaction details, which are processed securely by our payment providers.
- Communications you send us, for example customer support or revision requests.
- Device and usage information such as your IP address, browser, and how you interact with the Services, collected through cookies and similar technologies.
How we use your information
- To provide the Services: to create and deliver your custom song, process your payment, fulfill your order, handle revisions, and manage your account and communications.
- To improve and personalize the Services and your experience.
- Marketing and advertising, such as sending you promotional emails (which you can opt out of at any time) and showing you relevant ads.
- Security and fraud prevention.
- Legal compliance and to enforce our terms and policies.
How we disclose information
We may share personal information with Shopify and other vendors who perform services on our behalf (such as payment processing, hosting, analytics, email delivery, and customer support); with marketing partners; when you direct us to; within our corporate group; and in connection with a business transaction or to comply with the law.
The song you create
The personal details you provide to create your song are used to write and produce that song for you and to provide support and revisions. We do not sell the personal stories or messages you submit for your song.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes information about your use of the Services in order to provide and improve them. To learn more, see the Shopify Consumer Privacy Policy.
Children's data
The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us so we can delete it.
Your rights and choices
Depending on where you live, you may have rights to access, delete, correct, or receive a copy of your personal information, and to opt out of certain uses such as targeted advertising. You can opt out of marketing emails using the unsubscribe link in any message. To exercise your rights, contact us using the details below. We will not discriminate against you for exercising your rights, and we may need to verify your identity first.
Security and retention
No method of transmission or storage is perfectly secure. We retain personal information for as long as needed to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements.
International transfers
We may transfer, store, and process your personal information outside the country where you live, relying on recognized transfer mechanisms where required.
Changes to this policy
We may update this Privacy Policy from time to time. We will post the revised version here and update the "Last updated" date.
Contact
Questions about this Privacy Policy or your personal information? Contact us at info@dearlysong.com, call +1 (361) 273-1715, or write to Dearly Song, 2106 House Ave, Suite 683, Cheyenne, WY 82001, United States. For the purposes of applicable data protection laws, we are the data controller of your personal information.